Shipping Hoya Plants from Hoya Treasures

Every Hoya is personally inspected, packed, and shipped from my small business in Orem, Utah. I carefully pack each order to help protect your plants from temperature changes and damage during transit.

I ship throughout the United States, including U.S. territories and APO/FPO addresses. Available shipping methods vary by destination.

Shipping Methods

USPS is the standard shipping method. UPS 2nd Day Air is also available at checkout for eligible destinations. Orders sent to U.S. territories or APO/FPO addresses must be shipped through USPS.

I ship Monday through Saturday depending on your location, the weather, and the expected travel time. Before shipping, I check the forecast and carefully time your package to reduce the likelihood of it sitting in a warehouse over the weekend.

During unsafe weather, processing may take up to two weeks while I wait for a safer shipping window. The delivery date shown at checkout is an estimate and may change because of weather or carrier delays.

Year-Round Weather Protection

Every order includes free thermal insulation year-round. When I determine that additional protection is needed, I may also use double or triple insulation and/or include a heat pack at no additional charge.

Please order only when the forecasted high temperatures at your shipping address are expected to remain above 32°F for the next 10 days.

Please double-check your shipping address before submitting your order. Once your plant ships, watch the tracking and retrieve the package promptly after delivery. If extreme temperatures are expected, avoid allowing the box to remain outside or inside a hot or cold delivery vehicle longer than necessary.

Live Arrival Guarantee

Every Hoya plant includes year-round live-arrival coverage. I inspect each plant before packing and send it in healthy condition with no known pests, disease, or rot.

Some temporary shipping stress can occur during transit. Common examples include:

  • Minor yellowing or browning
  • A bent, damaged, or dropped leaf
  • Temporary wilting or wrinkling
  • A brief pause in growth while the plant acclimates

These symptoms do not necessarily mean the plant is dying. With appropriate care and time to acclimate, most Hoyas recover and resume healthy growth.

If your plant arrives with clear damage caused by cold, improper packaging, or shipping delays, please complete the following steps:

  1. Contact me within 24 hours of the carrier’s recorded delivery.
  2. Include multiple clear photos of the plant, pot, growing medium, roots if visible, packaging, and shipping box.
  3. Include a short description of the problem.
  4. Wait for my response before repotting, cutting, or otherwise altering the plant.

If the damage qualifies under the Live Arrival Guarantee, I will issue a refund for the affected plant.

What Is Not Covered

  • Normal or temporary shipping stress
  • Problems reported more than 24 hours after delivery
  • Damage caused by an incorrect or incomplete shipping address
  • Damage that occurs after the package has been delivered
  • Plants that are repotted, cut, propagated, or otherwise altered before I respond to the claim
  • Original shipping costs

After the first 24 hours, the plant is considered to be in the buyer’s care. I am still happy to help with care questions, but problems that develop later are not covered by the Live Arrival Guarantee.

Quarantine and Acclimation

Open the package promptly and inspect the leaves, stems, pot, and visible roots. Check whether the growing medium is dry and whether the pot feels light before watering. A plant may need water after spending several days in a box, but it should not be watered automatically if the growing medium is still moist.

Quarantine every new plant away from the rest of your collection for three weeks. This gives you time to inspect it regularly and notice a possible pest or other problem before it spreads to your established plants.

Place your Hoya in appropriate bright, indirect light while it acclimates. Do not move it directly from a shipping box into intense direct sun or extremely strong grow lights.

Wait Three Weeks Before Repotting

Allow your Hoya to acclimate for three weeks before repotting or changing its growing medium. Shipping is already a significant environmental change, and repotting immediately can add unnecessary stress.

Unless there is an urgent problem—such as active rot, a severely damaged pot, or an immediate pest concern—do not repot, trim the roots, or take cuttings during this three-week acclimation period.

After three weeks, you may transfer the plant into your preferred Hoya mix or self-watering setup. Keep as much of the existing Pon around healthy roots as possible to reduce transplant stress. Keep the plant in the same pot size unless it is root-bound. When a larger pot is needed, increase the size by only about one inch.

For complete instructions, read my Hoya Plant Care Guide.

Local Pickup in Orem, Utah

Local pickup is available in Orem. After placing your order, you will receive a link to schedule your pickup. Depending on availability, you may be able to pick up your order in as little as 15 minutes or schedule it for a later date within two weeks.

I will place your order in the blue cooler in front of my house at your scheduled pickup time. Please retrieve it promptly during very hot or cold weather. If you cannot make your scheduled time, use the link in your confirmation email to reschedule.

Questions About Your Order?

If you have questions before ordering or need help after your plant arrives, please contact me. I am happy to help.