Refunds and Return Policy

 

OVERVIEW

Although I will send the plant to you in good shape with no known pests, disease, rot, dying leaves, etc. please understand that stress and damage to the plant can occur during shipping. This may include browning or yellowing of the leaves, bent leaves, and rot on the stem and or roots.

This plant will require time to recover and adjust after shipping. With proper care, your plant will recover, produce new leaves, and won't affect future growth. For plants shipped in pots, it is best to let your plant acclimate for 30 days before repotting.

I will not give refunds for plants that appear to have common shipping stress, such as mentioned above. However, it arrives with clear damage due to the cold, improper packaging, shipping delays, etc. I will refund your money.

If there are any issues with your order, you have 24 hours after delivery to notify me. Please provide multiple photos along with a short message detailing the issue.

Past this time, the plant is in your care and it is up to you to provide for the plant; although I can do my best to give you tips and advice.

Repotting a recently shipped plant before I have responded to your claim will immediately void my guarantee. Repotting will add more stress to a plant that has just gone through transit and will accelerate the stress and decline of the plant.

Cutting or altering any part of a recently shipped plant before we have responded to your claim will immediately void my guarantee.

Shipping your plant to the incorrect address will immediately void my guarantee.

Shipping costs are non-refundable.

NEED HELP?

Contact me for questions related to refunds and returns.